Terms of service

Provider, scope and services

These terms apply to all DS Prime contracts, exclusively with businesses under Section 14 BGB. Deviating customer terms do not apply. DS Prime is independent web-based SaaS for driver, fleet, dispatch and performance management and is not affiliated with Amazon. The service description and plan limits at contract conclusion define functionality.

Account

An account is required. The customer keeps credentials confidential and is responsible for users it creates.

Trial and contract conclusion

New customers may try DS Prime free for 7 days from activation without payment details. The trial ends automatically. A paid contract arises only through an explicit plan purchase (“Plan buchen”). Without a purchase, access is restricted after trial expiry and data is retained for 30 days.

Fees and payment

Starter: €199 monthly. Grow: €599 monthly. Custom: individual quote. Introductory offer: €150 monthly for the first 3 months for contracts concluded by 30 November 2026, then the booked plan’s regular price applies automatically.

Prices are net; the recipient owes VAT under reverse charge. Monthly advance payment through Stripe is due 14 days after invoice. Following a payment reminder and a further 14 days of nonpayment, access may be suspended without deleting data.

Term, termination and money-back guarantee

Contracts run monthly and may be cancelled by email or account settings at the end of the current billing month. The first paid month is refunded in full if requested by email within 14 days of that month’s start.

Plan limits and price changes

Limits stated at contract conclusion apply. Price changes are announced in text form at least 6 weeks before taking effect; the customer may terminate extraordinarily on that date.

Customer obligations and Community

The customer is responsible for lawful data entry, particularly toward employees. Misuse, security circumvention and unlawful content are prohibited. Third-party credentials, including GeoTab/Kenjo, require authorization.

Community requires respectful conduct; unauthorized advertising, third-party personal data and confidential customer information are prohibited. Violations may result in suspension.

Availability, rights and liability

We aim for high availability; maintenance and third-party disruption can interrupt service. Specific availability is guaranteed only by express agreement. The customer receives a non-exclusive, non-transferable right to use the software during the contract. Customer-entered data remains the customer’s property.

Statutory liability applies. Liability is unlimited for intent, gross negligence and injury to life, body or health. Slightly negligent breach of essential contractual obligations is limited to foreseeable damage typical of the contract. Product Liability Act obligations remain unaffected.

Contract end, export and data protection

Customers may export or request return of data before and up to 30 days after contract end, after which data is deleted unless retention is legally required. The privacy policy and DPA apply.

Final provisions

German law applies excluding the UN Convention on Contracts for the International Sale of Goods. Jurisdiction is Frankfurt am Main. Invalid provisions do not invalidate the remainder.